Privacy Policy

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Address, property type, roof details, energy usage
• Quote Requests: Energy bills, system preferences, installation timeline
• Communication: Messages sent through contact forms, chat, or email
• Account Information: If you create an account with our customer portal

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, clicks, scrolling behavior
• Location Data: General geographic location based on IP address
• Cookies: Small files stored on your device (see Cookies section below)

2.3 Information from Third Parties

We may receive information from:

• Monalee: Quote and lead management data
• Google Maps: Property location and satellite imagery
• Financing Partners: Credit information for solar loan applications
• Installation Partners: Project status and completion data

3. How We Use Your Information

We use your information to:

• Provide solar consultation and quotes
• Design custom solar systems for your property
• Process and fulfill service requests
• Communicate about your project status
• Provide customer support and technical assistance
• Send important updates about your solar system
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security
• Send marketing communications (with your consent)

4. How We Share Your Information

4.1 Service Providers

We share information with trusted service providers who help us operate our business:

• Monalee: Quote generation and customer relationship management
• Mailgun: Email delivery services
• Botpress: Customer support chat functionality
• Installation Partners: Licensed contractors who perform installations
• Financing Partners: Banks and lenders for solar financing options
• Equipment Suppliers: Solar panel and inverter manufacturers

4.2 Business Transfers

If HelioCore is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure user safety and prevent fraud
• Investigate potential violations of our terms

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to show relevant advertisements
• Functional Cookies: Remember your preferences and settings

5.2 Third-Party Cookies

Our website may include cookies from:

• Google Analytics for website analytics
• Monalee for quote and lead tracking
• Social media platforms for sharing functionality

5.3 Cookie Controls

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data centers and backup systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain warranty and service records

Typically, we retain customer information for 7 years after the completion of services or termination of our relationship.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to access and correct your personal information. Contact us to update your information.

8.2 Marketing Communications

You can opt out of marketing emails by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at info@heliocore.com
• Updating your preferences in your account settings

8.3 State Privacy Rights

Residents of certain states (including California, Virginia, and Colorado) may have additional rights under state privacy laws, including:

• Right to know what personal information we collect
• Right to delete personal information
• Right to correct inaccurate information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

• Email: privacy@heliocore.com
• Phone: (866) 799-6765
• Mail: HelioCore Privacy Officer, [Company Address]
• Website: Contact Us

14. California Consumer Privacy Act (CCPA) Disclosures

California residents have specific rights under the CCPA. In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, phone, address)
• Commercial information (service preferences, purchase history)
• Internet activity (website usage, clicks)
• Geolocation data (general location)
• Sensory data (recordings of customer service calls)

We do not sell personal information to third parties. We may share information with service providers as described in this policy.