Terms of Service

Please read these terms carefully before using our services.

Last updated: July 4, 2025

1. Acceptance of Terms

By accessing or using HelioCore's website, services, or requesting a quote, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. About HelioCore

HelioCore is a solar energy solutions provider that offers consultation, design, installation, and maintenance services for residential and commercial solar panel systems. We partner with trusted manufacturers and financial institutions to provide comprehensive solar solutions.

3. Services Provided

HelioCore provides the following services:

Solar system consultation and assessment
Custom solar system design and engineering
Solar panel and equipment installation
System monitoring and maintenance
Assistance with permits and interconnection
Financing options and guidance
Warranty and support services

4. Use of Website and Services

4.1 Permitted Use

You may use our website and services for lawful purposes only. You agree not to use our services to:

Violate any applicable laws or regulations
Transmit harmful or malicious content
Interfere with our website's operation
Attempt unauthorized access to our systems
Impersonate HelioCore or our employees

4.2 Account Information

You are responsible for providing accurate and complete information when requesting quotes or services. You must promptly update any changes to your contact information.

5. Quote Process and Pricing

5.1 Quote Validity

Quotes provided by HelioCore are estimates based on the information you provide and are valid for 30 days unless otherwise specified. Final pricing may vary based on site assessment, equipment availability, and local regulations.

5.2 No Obligation

Requesting a quote does not obligate you to purchase our services, nor does it obligate HelioCore to provide services at the quoted price.

6. Installation and Service Agreements

Solar installation and services are governed by separate written agreements that will be executed prior to commencement of work. These Terms supplement but do not replace those specific service agreements.

7. Warranties and Disclaimers

7.1 Equipment Warranties

Solar equipment is covered by manufacturer warranties. HelioCore will assist with warranty claims but is not responsible for manufacturer warranty performance.

7.2 Installation Warranty

HelioCore provides workmanship warranties on our installations as specified in individual service agreements.

7.3 Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, HELIOCORE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT GUARANTEE SPECIFIC ENERGY PRODUCTION OR SAVINGS AMOUNTS.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HELIOCORE'S LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR OUR SERVICES. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Third-Party Services

Our website may integrate with third-party services including:

Monalee for quote generation and lead management
Botpress for customer support chat
Mailgun for email communications
Financing partners for loan processing

Use of these services is subject to their respective terms of service and privacy policies.

11. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by HelioCore or licensed to us and is protected by copyright and other intellectual property laws.

12. Termination

We may terminate or suspend your access to our services at any time for violation of these Terms or for any other reason at our discretion.

13. Governing Law and Disputes

These Terms are governed by the laws of [State]. Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on our website with a new effective date.

15. Contact Information

If you have questions about these Terms, please contact us:

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Need Help?

Have questions about our Terms of Service? Our team is here to help.